OmniChannel Cloud Communication Platform

Easily Automate Customer Engagements within Minutes

Cutting-edge digital Omichannel, Cloud, Communication Platform

Reach customers globally with reliable and fast international SMS, Social Media, Whatsapp, Viber, Voice and others. Go beyond just send and receive. Get full-featured capabilities for every channel including rich messaging templates, Media Support (Pictures, Videos, Voice Messaging) and buttons.

Send Surveys and design Customized workflows to track and resolve tickets. Enable Omni channel communication and powerful automation capabilities in Contact Centers

Advanced Enterprise-Grade Features
24X7 support, dedicated account management
24X7 support, dedicated account management
Private cloud hosting and implementation services available on-demand
Private cloud hosting and implementation services available on-demand
Ensure data security using encryption of data at rest.
Ensure data security using encryption of data at rest.
Centrally manage all your tickets in a high performance cloud environment
Centrally manage all your tickets in a high performance cloud environment
Hierarchical account structure with role based access control (RBAC).
Hierarchical account structure with role based access control (RBAC).
MultiWay Communication

MultiWay Communication

Send and Receive text and voice messages to your customers , build Surveys and polls to get your customers feedback
Centrally Manage All Your Customer Engagements

Centrally Manage All Your Customer Engagements

Streamline C Engagement management. Configure, manage and monitor all customers’ engagements across multiple channels and systems, using a single enterprise-grade platform.
Adopt digital engagement with end-customers

Adopt digital engagement with end-customers

From delivery status notifications and customer surveys to chatbot integration, all contextual information about a customer can be synced effortlessly during calls or web interactions, allowing agents or bots to provide a more personal service based on the items in their shopping cart, the webpage they are visiting, or previous support tickets.
Reach Your Customers where they are with social or mobile apps

Reach Your Customers where they are with social or mobile apps

ate true omnichannel conversations with SoukTel’s Cloud OmniChannel Platform. A customer can initiate a chat with a business within a social platform, Whatsapp, SMS, Email, or others, a ticket will be created and an Agent can follow up with the customer via their preferred channel.
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